Privacy Policy

Effective Date: 2/15/26

Woodcreek Mulch Supply (“Woodcreek,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website, place an order, request service, or communicate with us.

1) Information We Collect

We may collect the following types of information:

• Information you provide to us

• Name

• Phone number

• Email address

• Service address and/or delivery address

• Billing address (if different)

• Order details (products, quantities, delivery notes)

• Communications with us (emails, texts, contact form messages)

Information collected automatically

When you visit our website, we may automatically collect certain information such as:

• IP address

• Browser type and device information

• Pages visited and actions taken on our site

• Approximate location (city/state) based on IP

• Cookies or similar technologies used for site functionality and analytics

• Payment information

• Payments may be processed by third-party payment processors. We do not store full credit card numbers on our servers. Payment processors handle that information according to their own privacy and security policies.

2) How We Use Your Information

We use your information to:

• Process and fulfill orders and deliveries

• Communicate with you about your order (confirmations, scheduling, ETA updates, and delivery completion notifications)

• Provide customer support and respond to inquiries

• Improve our website, services, and customer experience

• Prevent fraud, abuse, and security incidents

• Comply with legal obligations

3) Text Messaging (SMS) Privacy

If you provide your phone number and opt in to receive text messages, we may send you SMS messages related to your order and delivery (for example: order confirmation, delivery scheduling, driver ETA, delivery completion, and customer support).

Message frequency varies based on your order activity.

Message and data rates may apply.

You can opt out at any time by replying STOP. For help, reply HELP or contact us using the information in the “Contact Us” section below.

4) Sharing of Information

We do not sell your personal information.

We may share your information only as needed to operate our business, such as with:

• Service providers that help us operate (website hosting, order management software, messaging providers, analytics tools)

• Payment processors for payment handling

• Delivery/operations partners as necessary to fulfill your order

• Legal or regulatory authorities if required to comply with law, enforce our policies, or protect rights and safety

• SMS consent is not shared with third parties for marketing purposes.

5) Cookies and Analytics

We may use cookies and similar technologies to:

• Enable website functionality

• Remember preferences

• Understand website traffic and performance

• You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6) Data Retention

We retain personal information as long as reasonably necessary to:

• Provide services and fulfill orders

• Maintain business records

• Comply with legal and accounting requirements

• Resolve disputes and enforce agreements

7) Your Choices

You may:

• Request access to, correction of, or deletion of your personal information (subject to legal and business record requirements)

• Opt out of SMS by replying STOP

• Opt out of marketing emails (if applicable) by using the unsubscribe link in the email

8) Security

We take reasonable measures to protect your information. However, no website or data transmission can be guaranteed 100% secure.

9) Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children.

10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” above will reflect the latest version.

11) Contact Us

If you have questions about this Privacy Policy or your information, contact us.